Illustrative example engagement · not a client result
A 24/7 voice agent that books, moves and confirms appointments
Illustrative example engagement: how we would design a voice agent that answers a clinic group’s calls around the clock and writes bookings straight into the EHR.
01 · Challenge
Clinic front desks are overwhelmed at peak hours and closed in the evening. Patients wait on hold or hang up, and many never call back.
02 · Approach
Map the call types that make up most of the volume, and decide which ones the agent handles and which go to staff.- Build a low-latency voice agent with EHR scheduling, insurance lookup and SMS confirmations.
- Design a warm handoff to staff, with a live call summary, for anything clinical.
03 · Goals
- Routine scheduling calls handled end to end, day and night.
- After-hours booking requests captured instead of lost.
- Front-desk staff freed for patients in the clinic.
Illustrative example
The stack we would use for a build like this.
- Twilio
- LiveKit
- Deepgram
- ElevenLabs
- EHR API
- Related service
- AI Voice Agents
- Related industry
- Healthcare & Wellness
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